Under-Control

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UNDER-CONTROL · FAQ · 2026

General questions

Online consultation FAQs

General Questions.

Plain answers to the most common questions about how Under-Control works, what each plan includes, and how we keep your information private.

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Getting Started

Most people start with an Individual counseling consultation — a 60-minute conversation with one of our dieticians who’ll listen, assess and recommend the right path. If a couples or family setup makes more sense, we’ll tell you. No pressure to commit to a package on the first call.
Within twenty-four hours you’ll get a confirmation email with your dietician’s name and a short pre-session form. Your specialist reviews it before you meet. After the first session, your custom plan is in your inbox within forty-eight hours.
Yes — anytime, no awkwardness. From your dashboard you can request a switch and we’ll re-pair you within one business day. Continuity matters, but only if it’s the right person.
Most clients notice changes in energy, sleep and digestion within two to three weeks. Visible body-composition and biomarker changes take longer — usually eight to twelve weeks of consistent adherence. We measure and report progress transparently the whole way.

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Pricing & Packages

A single one-on-one consultation is $75. Multi-session packages bring the per-session price down: 4 sessions $240, 8 sessions $480 (with 1 free), 12 sessions $720 (with 2 free). Couples sessions are $140 — both partners included.
After. We don’t collect payment until your first session is complete. If the fit isn’t right, you don’t pay. Subsequent sessions are pay-as-you-go or bundled in a package — your choice.
We provide itemised invoices that most regional providers accept for partial reimbursement. We don’t handle insurance billing directly, but we’ll give you everything you need to file.

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Our Specialists

Every one of them. All twelve specialists hold current Registered Dietician credentials plus board certification in their area of practice — pediatric, geriatric, sports, corporate or clinical.
Both. Most clients choose online for the schedule flexibility — sessions happen via secure video from any device. In-person consultations are available at our practice on request.
Sessions are available in English, Arabic and French. When you book your discovery call you can pick your preferred language.

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Privacy & Care

Only the dietician assigned to your case. Not the practice at large, not third parties, not our analytics. We treat your data as clinical records, not as marketing fuel.
Tell us. Weekly check-ins are designed to catch this — but you can flag it anytime. If a plan is failing, we adjust it within the same week.
Only what we’re clinically required to. Our regional medical-record retention is seven years, after which all your data is permanently deleted.

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